At ZOEFY, we want you to be completely satisfied with your purchase. We understand that sometimes items may not fit as expected or may not meet your needs. Therefore, we offer exchanges for items purchased on our website.
Exchange Only
We do not offer refunds for purchases made on our website. However, we are happy to exchange your item(s) for a different size, color, or style, subject to availability.
Returns with Store Credits
If you wish to return an item, we will issue store credits for the value of the returned item(s). These store credits can be used towards future purchases on our website.
Conditions for Exchange and Returns
Items must be returned within 7 days of purchase.
Items must be unworn, unwashed, and in their original condition with tags attached.
Original proof of purchase must be provided.
Items marked as final sale are not eligible for exchange or return.
How to Initiate an Exchange or Return
To initiate an exchange or return, please contact our customer service team at info@wearzoefy.com / +961 71 362 087 . Our team will guide you through the process and provide you with a return authorization code.
Shipping Costs
Customers are responsible for the cost of shipping items back to us for exchange or return. However, we will cover the shipping costs for sending exchanged items back to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@wearzoefy.com / +961 71 362 087 for assistance.
Policy Changes
ZOEFY reserves the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.